.customer-hub{padding-top:36px;padding-bottom:75px}.customer-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin:28px 0}.customer-heading h1{font-size:clamp(32px,4vw,48px);line-height:1.12;letter-spacing:-1.6px;margin:14px 0;overflow-wrap:anywhere}.customer-heading p{font-size:15px;line-height:1.6;color:#6a7265}.customer-heading .button{flex-shrink:0}.customer-nav{display:flex;flex-wrap:wrap;align-items:center;gap:22px;padding:20px 0;border-block:1px solid #dfe4d8;font-size:14px}.customer-nav form{margin-left:auto}.customer-nav button,.customer-document button,.customer-delete button{border:0;background:none;color:#a34c23;font:inherit;cursor:pointer}.customer-section{margin-top:40px}.customer-section-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:0 0 20px}.customer-section-heading h2{font-size:25px;letter-spacing:-.7px}.customer-section-heading>span,.customer-section-heading>a{font-size:13px;color:#6a7265}.customer-vehicle-grid,.customer-case-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.customer-vehicle,.customer-case{border:1px solid #d8dfcf;background:#fff;border-radius:12px;padding:25px;min-width:0}.customer-vehicle.is-selected{border-color:#b35323;background:#fff7ee}.customer-vehicle h3,.customer-case h3{font-size:22px;line-height:1.35;letter-spacing:-.5px;margin:16px 0}.customer-vin{font:12px ui-monospace,monospace;overflow-wrap:anywhere}.customer-vehicle>small{display:block;margin-top:18px;color:#aa542a}.customer-add-vehicle>summary{font-size:16px;cursor:pointer;font-weight:600;padding:8px 0}.customer-add-vehicle[open]{grid-column:span 2}.customer-hub label{display:block;font-size:14px;font-weight:500;margin:18px 0}.customer-hub input:not([type=checkbox]):not([type=hidden]),.customer-hub select,.customer-hub textarea{display:block;width:100%;border:1px solid #cdd5c5;border-radius:7px;background:#fff;padding:12px;font:inherit;margin-top:9px;color:#263124;min-width:0}.customer-hub textarea{resize:vertical;line-height:1.65}.customer-hub :is(input,select,textarea,button,a):focus-visible{outline:2px solid #b35323;outline-offset:3px}.customer-muted{color:#6a7265;font-size:12px;line-height:1.7}.customer-badge{display:inline-block;background:#f0f2eb;color:#65745c;border-radius:24px;padding:8px 12px;font-size:11px;line-height:1.4;flex-shrink:0}.customer-badge.is-shared{background:#e5efdb;color:#436333}.customer-case>p{font-size:14px;line-height:1.7;color:#6a7265;overflow-wrap:anywhere}.customer-card-bottom{display:flex;justify-content:space-between;gap:10px;margin-top:25px;font-size:12px}.customer-card-bottom time{color:#89907e}.customer-empty{grid-column:1/-1;border:1px dashed #cdd5c5;border-radius:12px;padding:35px}.customer-empty h3{font-size:24px;margin:0 0 15px}.customer-empty p{font-size:15px;line-height:1.7;color:#6a7265}.customer-bookings>article{display:flex;justify-content:space-between;align-items:center;gap:18px;border-bottom:1px solid #e0e5d9;padding:20px 0}.customer-bookings strong,.customer-bookings>article>div>span{display:block}.customer-bookings>article>div>span{font-size:13px;color:#6a7265;margin-top:8px}.customer-bookings a{font-size:13px}.customer-notice,.customer-error{padding:20px;border-radius:9px;margin:24px 0;font-size:14px;line-height:1.7}.customer-notice{background:#e9f0e2;border:1px solid #cfdec2}.customer-error{background:#fff0e7;border:1px solid #e6c7b0}.customer-save-prompt{display:flex;align-items:center;justify-content:space-between;gap:24px;background:#eff2e9;border:1px solid #dce3d1;border-radius:10px;padding:23px;margin:24px 0}.customer-save-prompt strong{font-size:18px}.customer-save-prompt p{font-size:13px;line-height:1.6;margin:9px 0 0;color:#66735b}.customer-save-prompt .button{font-size:14px;flex-shrink:0}.customer-conversation .customer-heading{align-items:flex-start}.customer-conversation .customer-heading h1{font-size:clamp(28px,3vw,40px);max-width:850px}.customer-conversation-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:35px;align-items:start}.customer-assign{display:flex;align-items:center;gap:14px;margin-bottom:25px;flex-wrap:wrap}.customer-assign label{flex:1;min-width:200px}.customer-assign .button{margin-top:28px;font-size:13px;min-height:45px;padding:12px 18px}.customer-assign>a{font-size:13px}.customer-messages{display:grid;gap:18px;scroll-margin-top:20px}.customer-message{padding:23px;border:1px solid #dce3d1;border-radius:10px;background:#fff;min-width:0}.customer-message.role-customer{background:#f4f5ef}.customer-message.role-workshop{background:#edf3e5;border-color:#c7d6b8}.customer-message>div{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12px}.customer-message time{font-size:10px;color:#89907e}.customer-message>p{white-space:pre-wrap;font-size:14px;line-height:1.8;overflow-wrap:anywhere;margin:16px 0 0}.customer-source{display:block;font-size:12px;color:#9b4c26;margin-top:12px}.customer-message-form{margin-top:25px}.customer-next-step{position:sticky;top:110px;background:#243a2c;color:#fff;border-radius:13px;padding:27px}.customer-next-step .eyebrow{color:#e8ba91;font-size:10px}.customer-next-step h2{font-size:25px;line-height:1.3;margin:20px 0}.customer-next-step p{font-size:14px;line-height:1.75;color:#d2ddc8}.customer-next-step .button{font-size:13px;white-space:normal;width:100%;padding:13px;min-height:48px}.customer-next-step .link-arrow{font-size:12px;color:#e9c29f;line-height:1.8;margin-top:20px;cursor:pointer;border:0;background:none;text-align:left}.customer-hub .customer-share-consent{display:flex;align-items:flex-start;gap:10px;font-size:12px;line-height:1.65}.customer-share-consent input{margin-top:4px;accent-color:#bd622f;flex-shrink:0}.customer-delete{margin-top:30px;border-top:1px solid #586b51;padding-top:20px;font-size:12px}.customer-delete summary{cursor:pointer;color:#d5decf}.customer-delete button{color:#f0bc9c;font-size:13px}.customer-documents{border-top:1px solid #dce3d1;margin-top:35px;padding-top:25px}.customer-documents h2{font-size:23px}.customer-document{display:flex;align-items:center;gap:15px;border-bottom:1px solid #e4e8dd;padding:13px 0;font-size:13px}.customer-document>a{flex:1;min-width:0;overflow-wrap:anywhere}.customer-document small{color:#89907e;font-size:10px}.customer-document button{font-size:12px}.customer-documents .button{font-size:13px;min-height:45px;padding:12px 18px}@media(max-width:1000px){.customer-vehicle-grid,.customer-case-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-conversation-grid{grid-template-columns:minmax(0,1fr) 270px;gap:22px}.customer-save-prompt{align-items:flex-start;flex-direction:column}}@media(max-width:760px){.customer-hub{padding-top:25px}.customer-heading{align-items:flex-start;flex-direction:column}.customer-heading h1{font-size:36px}.customer-vehicle-grid,.customer-case-grid,.customer-conversation-grid{grid-template-columns:1fr}.customer-add-vehicle[open]{grid-column:auto}.customer-section-heading{align-items:flex-start;flex-direction:column;gap:10px}.customer-section-heading h2{margin:0}.customer-vehicle,.customer-case,.customer-message{padding:20px}.customer-next-step{position:static}.customer-nav{gap:16px}.customer-nav form{margin-left:0}.customer-bookings>article{flex-wrap:wrap}.customer-bookings>article>div{width:100%}.customer-save-prompt .button{width:100%;justify-content:center}.customer-assign label{flex-basis:100%;margin-bottom:0}.customer-assign .button{margin-top:0}.customer-conversation .customer-heading h1{font-size:30px}}
.customer-save-details{margin:24px 0}.customer-save-details>summary{padding:14px 0;font-size:17px;font-weight:600;line-height:1.5;cursor:pointer}.customer-save-details>summary:focus-visible{outline:2px solid #b35323;outline-offset:3px}.customer-save-details .customer-save-prompt{margin-top:8px}
.vehicle-photo-attachment{margin-top:20px}.vehicle-photo-attachment figcaption{margin-bottom:10px;color:var(--muted);font-size:14px}.vehicle-photo-attachment img{display:block;width:min(100%,560px);max-height:420px;object-fit:contain;object-position:left center;border:1px solid var(--line);border-radius:6px;background:var(--soft)}
.customer-message.is-question>p{font-weight:700}
.customer-conversation-grid.is-reception{grid-template-columns:minmax(0,1fr)}.reception-create-booking{display:flex;justify-content:flex-end;margin:18px 0 28px}.reception-create-booking .button{min-height:46px;padding:12px 20px;font-size:14px}
.reception-create-booking{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:22px 0 32px;padding:18px 22px;background:#edf2ec;border:1px solid #d5dfd2;border-radius:10px}.reception-create-booking strong{display:block;font-size:15px}.reception-create-booking p{margin:4px 0 0;color:#62676c;font-size:13px;line-height:1.5}.reception-create-booking .button{width:auto;min-height:44px;padding:11px 18px;font-size:14px;white-space:nowrap}@media(max-width:600px){.reception-create-booking{align-items:stretch;flex-direction:column;padding:16px}.reception-create-booking .button{width:100%;justify-content:center}}
.customer-heading-actions{display:flex;align-items:center;gap:12px;flex-shrink:0}.customer-heading-actions .button{min-height:42px;padding:10px 15px;font-size:13px;white-space:nowrap}.customer-conversation-grid.is-reception{margin-top:14px}.customer-conversation-grid.is-reception .customer-message{padding:16px 18px}.customer-conversation-grid.is-reception .customer-message>p{margin-top:10px;line-height:1.6}.customer-conversation-grid.is-reception .customer-message-form{margin-top:16px}.customer-conversation-grid.is-reception .customer-documents{margin-top:20px;padding-top:16px}.customer-conversation .sheet-details{margin-block:16px;padding:22px}.customer-conversation .sheet-meta-grid{gap:12px}.customer-conversation .sheet-card{padding:16px}.customer-conversation .sheet-problem{margin-top:12px;padding:18px}.customer-conversation .sheet-facts{row-gap:12px;margin-top:14px}.customer-conversation .sheet-section-heading{margin-bottom:14px}.customer-conversation .customer-notice{margin:14px 0;padding:12px 16px}@media(max-width:760px){.customer-heading-actions{width:100%;justify-content:space-between;flex-wrap:wrap}.customer-heading-actions .button{white-space:normal}.customer-conversation .sheet-details{padding:16px}.customer-conversation .sheet-card,.customer-conversation .sheet-problem{padding:14px}}
.customer-conversation .sheet-meta-grid{gap:10px;margin-bottom:10px}.customer-conversation .sheet-meta-grid>.sheet-card{padding:12px 14px}.customer-conversation .sheet-label{margin-bottom:4px}.customer-conversation .sheet-value{font-size:18px;line-height:1.35}.customer-conversation .sheet-phone{margin-top:3px;font-size:15px}.customer-conversation .sheet-problem{margin-top:10px;padding:14px}.customer-conversation .sheet-problem h3{margin-bottom:6px}.customer-conversation .sheet-problem-text{font-size:20px;line-height:1.35}.customer-conversation .sheet-facts{gap:10px 18px;margin-top:10px;padding-top:10px}.customer-conversation .sheet-facts dt{margin-bottom:3px}.customer-conversation .sheet-facts dd,.customer-conversation .sheet-observations{font-size:15px;line-height:1.45}.customer-conversation .sheet-tag{padding:3px 8px;font-size:13px}
.customer-conversation .content-panel.sheet-details{padding:0!important;border:0!important;background:transparent!important;box-shadow:none!important}
.customer-response-actions{display:flex;align-items:center;flex-wrap:wrap;gap:12px;margin-top:16px}
@media(max-width:760px){.customer-response-actions>*{width:100%;justify-content:center}}